We use commercially reasonable efforts to protect your Personal Information from disclosure or unauthorized access. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished if you are using a shared computer. We are not liable for disclosure of data due to errors in transmission, unauthorized access or acts by third parties, or omissions or acts beyond our reasonable control. We do not guarantee that your Personal Information or Non-Personally Identifiable Information (as defined below) may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We will collect two types of information from you: information that specifically identifies you (“Personal Information”) and information that does not identify you as a person (“Non-Personally Identifiable Information”).
We sometimes ask you for certain kinds of Personal Information to provide the services you request. This information includes:
When you create an account with the Company you will be given the option to be added to the Company’s Phoenix brand’s newsletter/marketing list. Whether or not you select this option, your personal information will never be sold to anyone and except as specifically provided herein, your personal information will not be shared.
Pixel tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your device’s IP address, your browser type, your operating system, date and time information, and other technical information about your device. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open or click a link in an email message from us.
We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the internet. These companies may collect information about your visits to our Website, and your interaction with our advertising and other communications.
We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.
We use the Personal Information we collect for various purposes, including:
We may provide access to your Personal Information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Website, to limit our legal liability and protect our rights, and to protect the rights, property or safety of visitors to this Website and the public.
In addition, if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred and will be disclosed during the process of negotiating such business transition, pursuant to a suitable confidentiality order.
You may request to have your electronic mail address kept confidential, by notifying us in writing or by email, to the following address:
Attention: Customer Care
Phoenix Performance Products Inc.
100 Bass Pro Mills Drivel Unit 32
Vaughan, Ontario Canada L4K 5X1
Or by email to: [email protected]
Please allow 30 days for a response.
While visiting our Website, you may link to sites operated by third parties or you may have come to our Website by clicking on a link in another website. This does not mean that we endorse these websites or the goods or services advertised or offered on those websites. We do not make any representations or warranties about any third-party website that you may access through our Website. They are independent from us, and we have no control over, or responsibility for, their information or activities.
The Company uses commercially reasonable measures to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via email. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
We use what we consider to be industry standard security technology in transferring information to process your orders. All credit card transactions should take place in a protected area of our Website, which is designed to reduce the risk of any loss, misuse or alteration of the information collected. When you have finished shopping and begin the checkout process, you should move into the protected area of our Website. Once you’ve entered, the page address (URL) should change from http to https. You should remain in the secure zone for the entire checkout process. Please check that you are still in this protected area when you type in your credit card details.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use commercially reasonable means to ensure the security of information you transmit to us, we cannot guarantee that third parties will not intercept such information. We may, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
A common Internet scam is known as ‘spoofing’ or ‘phishing’. This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that we will NEVER send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at [email protected] as we will investigate all instances of possible internet fraud.
Our Website is not meant for children, and we do not knowingly collect any personal information from children under the age of thirteen. We will remove from our files any personal information of anyone we discover to be under thirteen years old. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old or the age of majority in the jurisdiction where they are located, whichever is greater.
(2) that such policy is subject to all applicable laws; and
If you have any questions about your privacy or security on our Website, please contact us at
January 1. 2019